1. Services

Jahan’s Pest Control provides residential and commercial pest management services in accordance with applicable Australian laws, regulations, licence requirements, product labels, and industry standards.

Treatment recommendations are based on information available at the time of inspection and service.

2. Payment Terms

Payment is due immediately upon receipt of the invoice unless otherwise agreed in writing.

Jahan’s Pest Control reserves the right to charge interest, administrative fees, debt recovery costs, legal costs, and collection agency fees associated with overdue accounts where permitted by law.

3. Customer Preparation Requirements

To maximise treatment effectiveness, the customer agrees to:

• Provide clear access to treatment areas.
• Ensure internal skirting boards are accessible.
• Clean kitchen surfaces, benchtops, and sinks before treatment.
• Store or seal all food items.
• Remove or protect food preparation equipment, utensils, pet bowls, and sensitive items where appropriate.
• Follow all preparation instructions provided before the appointment.

Failure to comply with preparation requirements may reduce treatment effectiveness.

4. Access to Property

The customer must provide safe and reasonable access to all treatment areas.

Jahan’s Pest Control is not required to move furniture, appliances, stored items, personal belongings, or other obstructions.

Only accessible and visible areas can be inspected and treated.

Areas that are inaccessible, obstructed, locked, unsafe, or concealed may not be treated.

5. Children, Pets and Occupants

Children, pets, and other non-essential occupants must remain away from treated areas until products have fully dried.

Unless otherwise advised by the technician, a minimum exclusion period of 4–5 hours is recommended.

Customers must advise Jahan’s Pest Control before treatment of:

• Aquariums
• Fish ponds
• Sensitive animals
• Pregnancy concerns
• Allergies
• Respiratory conditions
• Medical sensitivities
• Any other relevant health concerns

5.1 Safety Responsibilities

The customer acknowledges that it is their responsibility to ensure that children, pets, occupants, visitors, neighbouring persons, and neighbouring animals do not enter or access treated areas during the exclusion period advised by the technician.

The customer is responsible for following all safety instructions provided by Jahan’s Pest Control before, during, and after treatment.

Jahan’s Pest Control shall not be liable for any injury, illness, exposure, adverse reaction, loss, or damage arising from:

• Failure to follow treatment instructions.
• Early re-entry into treated areas.
• Unauthorised access to treated areas by children, pets, occupants, visitors, neighbouring persons, or neighbouring animals.
• Failure to disclose relevant health conditions, allergies, sensitivities, aquariums, or other circumstances requiring special consideration prior to treatment.

6. Post-Treatment Requirements

Customers must follow all post-treatment instructions provided by the technician.

Any visible treatment residue should not be cleaned for at least 24 hours after treatment unless otherwise advised.

Disturbing treated areas, pressure washing, renovations, building alterations, excessive cleaning, or removing treatment products may reduce effectiveness.

7. Pest Activity Following Treatment

It is normal to observe increased pest activity for up to 7–10 days following treatment.

This occurs as pests leave harbourage areas and come into contact with treated surfaces.

Pest activity should gradually reduce as the treatment takes effect.

8. Follow-Up Treatments

Certain pests commonly require multiple treatments for effective management, including but not limited to:

• German cockroaches
• Ants
• Rodents

The number and frequency of follow-up visits will depend on infestation severity, environmental conditions, sanitation, structural conditions, and customer cooperation.

Additional visits may incur additional charges unless otherwise agreed in writing.

9. Treatment Limitations

No pest control treatment can guarantee immediate, complete, permanent, or future elimination of all pests.

Treatment effectiveness may be affected by:

• Infestation severity
• Hygiene standards
• Housekeeping practices
• Building design
• Structural defects
• Environmental conditions
• Weather conditions
• Neighbouring properties
• Untreated adjoining areas
• Reintroduction of pests
• Customer non-compliance

Re-infestation may occur and is outside the control of Jahan’s Pest Control. Similar clauses are commonly used by Australian pest management businesses.

10. No Warranty

Unless expressly provided in writing, Jahan’s Pest Control does not provide any warranty, guarantee, or promise of permanent pest elimination.

Any statements regarding expected results are estimates only and should not be interpreted as guarantees.

11. Property Damage

While reasonable care is taken during all services, Jahan’s Pest Control is not responsible for:

• Pre-existing damage
• Hidden defects
• Structural issues
• Pest-related damage existing before treatment
• Damage resulting from circumstances beyond our control

Customers must identify any known risks, concealed services, electrical wiring, plumbing, gas lines, water tanks, or sensitive areas before treatment begins.

12. Limitation of Liability

To the maximum extent permitted by law, Jahan’s Pest Control shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of income
• Loss of business
• Loss of profits
• Loss arising from ongoing or future pest activity

Where liability cannot legally be excluded, liability is limited to the re-supply of the service or the cost of re-supplying the service, as permitted under the Australian Consumer Law.

13. Safety

Jahan’s Pest Control reserves the right to postpone, suspend, or refuse service where conditions are considered unsafe, including but not limited to:

• Aggressive animals
• Hazardous materials
• Unsafe structures
• Electrical hazards
• Violence or threatening behaviour

14. Cancellations and Rescheduling

Customers should provide at least 24 hours’ notice if an appointment needs to be cancelled or rescheduled.

Jahan’s Pest Control reserves the right to charge a reasonable call-out fee where appointments are missed without notice or access is not available upon arrival.

15. Privacy

Personal information collected by Jahan’s Pest Control is used solely for the purpose of providing services, issuing invoices, maintaining records, and complying with legal obligations.

Personal information will not be sold to third parties.

16. Governing Law

These Terms & Conditions are governed by the laws of the State of New South Wales, Australia.

Any disputes arising from these Terms & Conditions shall be subject to the jurisdiction of the courts of New South Wales.

Jahan’s Pest Control
Licensed & Insured Pest Management Services
Sydney, New South Wales, Australia